FAQ
Do you have a question? We have the answer!
Welcome to our FAQ section, designed to help you quickly find the information you need. Delivery, returns, blanket care, available sizes… We answer all your questions to offer you a simple, smooth, and stress-free shopping experience—just like our blankets.
Frequently Asked Questions
WHEN WILL I RECEIVE MY ORDER?
Processing your order, manufacturing the products, and delivering them (free of charge) requires a maximum of 10 to 15 business days from our team. We make every effort to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.
I HAVEN'T RECEIVED MY ORDER. Is there a problem with the postal service? Was the package lost, broken, or destroyed?
With our secure delivery , Couvertures Cosy handles any disputes for you. Customer satisfaction is our priority. We don't pass the buck to the carrier and leave you to "sort it out." We take full responsibility and immediately send you a new package at our expense .
Can I return a blanket if it doesn't suit me?
Yes of course !
If the cover does not meet your expectations, you have 14 days after receipt to return it.
To be eligible:
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The cover must be unused .
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In its original packaging ,
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And in perfect condition.
Simply contact us with your order number to obtain the return address and instructions.
Upon receipt and verification of the item, we will proceed with a full refund (excluding delivery costs).
Your satisfaction is essential — you can buy with complete peace of mind.
1. What is the difference between a fleece, wool, and cotton blanket?
The fleece blanket is lightweight, warm and soft, ideal for winter or cozy evenings.
The wool blanket is thicker, more insulating and naturally thermoregulating.
Cotton is breathable and soft, perfect for warmer seasons or for babies.
Are your blankets machine washable?
Yes, the vast majority of our blankets are machine washable. Specific care instructions are provided on each product page.
Do you offer blankets suitable for babies?
Absolutely! Our baby blankets are designed with hypoallergenic materials that are soft and safe for the sensitive skin of toddlers.
Are the blankets suitable for outdoor use? (beach, picnic...)
Yes, we offer waterproof and dirt-resistant models, perfect for outdoor outings such as picnics or days at the beach.
What size bed should I choose?
Here are some key points:
Single bed: 140x200 cm
Double bed: 200x230 cm
Queen bed: 160x200 cm
King size bed: 240x260 cm
The ideal dimensions are always specified on each product page.
Are your blankets warm enough for winter?
Yes, we offer double-layered models in fleece or wool, perfect for retaining warmth during cold nights.
Do you offer weighted blankets?
Yes, we have a selection of weighted blankets, ideal for reducing stress and promoting restful sleep.
How can you tell if a blanket is suitable for allergy sufferers?
Our hypoallergenic products are clearly identified. They are made from materials free of irritating substances and are easy to care for.